Writing by Danielle Lemons
Danielle Lemons, Vice President of Operations at DirecTech Connect, writes practical guides for small business owners on phones, IT, websites and day-to-day operations. Each article below is published on daniellelemons.com.
- Forty Projects at Once
- 6 Questions Before Switching Phone Systems
- What Forecasting $1 Billion Taught Me
- Why Every Small Business Needs a Written Process
- 3 Website Checks When Calls Dry Up
- What Managed IT Services Actually Means
- What to Expect From a Technology Partner
- Your Website Doesn’t Need Fortune 500 Polish
- A Dropped Call Is a Missed Job
- Why I Chose a Company Whose Values Match My Own
- Why I Build Your Website First
- Don’t Market Like a National Brand
- Keep Your Number When You Switch Providers
- 5 Questions Before Your Internet Goes Down
- 4 Backup Questions Every Owner Should Answer
- Texting From Your Business Number
- 5 Checks for Slow Office Wi-Fi
- 6 Questions Before You Hire a Web Designer
- Phishing and MFA Basics
- Employee Offboarding Checklist
- Choosing Business Internet
- Google Business Profile Basics
- Reading a Technology Contract
- After-Hours Call Handling
- AI Search and Local Businesses
- One Vendor for Phones, IT and Web
- New Employee Technology Checklist
- Password Managers for Small Teams
- What a Good Project Kickoff Looks Like
- Template Site or Custom Site?
- What to Put at the Top of a Local Business Homepage
- How to Read Your Google Business Profile Performance Numbers
- How to Brief a Web Designer So You Get the Site You Pictured
- How Many Pages Does a Small Business Website Need?
- How to Ask Customers for Reviews Without Feeling Awkward
- What a Website Maintenance Plan Should Actually Cover
- Business Email on Your Own Domain vs. a Free Gmail Address
- Guest Wi-Fi, Your Router and Your Firewall: Network Basics for a Small Office
- Write a One-Page Plan for the Day Something Goes Wrong
- Retiring an Old Computer Without Leaving Client Data Behind
- Office Printers and Copiers: The Security Settings Owners Often Miss
- How to Read Your Business Phone Bill: Taxes, Fees and What to Question
- A Change Calendar for Office IT Work: Announcing Updates Before Staff Feel Them
- Planning Your Technology Budget for Next Year
- How to Run a Thirty-Minute Quarterly Technology Check-In With Your Team
- Choosing a Booking Tool for Your Service Business
- What to Keep in a Shared Systems Document for Your Business
- Setting Up a Shared Business Calendar Your Team Will Actually Use
- When Your Domain Is About to Expire: What to Check This Week
- Local or Toll-Free: Choosing the Right Business Phone Number
- Planning Technology for a Second Business Location
- Keeping Customer Data Off Personal Phones
- Organizing Shared Business Files So Your Team Can Find Them
- Surge Protectors and Battery Backups for a Small Office
- Shared Mailboxes Instead of Shared Logins
More on Medium and in The Small Business Technology Guide.